Appendix > Service and support

Help and support: service glossary

product name	PlantVisorPRO Locale
logo
version	Check the Configuration menu, System pages, Information page
product site	http://ksa.carel.com/carelcom/web/ita/plantvisor/intro.jsp
help version	see chapter New help features

Firmware and software updates

Check the News section with the RSS update download feed in the homepage.

Support via Knowledge Base

CAREL has created a shared area, ksa (knowledge sharing area), fully dedicated to software developers and engineers who use CAREL devices where they can find services and utilities and swap experiences.

http://ksa.carel.com

E-mail assistance

In any case, you may send any questions on the software and/or help file to:

pvprosupport@carel.com

Phone assistance

Assistance is only provided via e-mail. Customers may still call with specific requests:

CAREL Industries S.r.l.

Via dell'Industria, 11 - 35020 Brugine - Padua (Italy)

Tel. (+39) 049.9716611 - Fax (+39) 049.9716600

e-mail: carel@carel.com - www.carel.com

All technical support is always provided in English or Italian.

Conditions

CAREL spa reserves the right to change support access procedures at any time.